1 Course

6 Modules

3 Hours


Direct Communication

This session will delve into the role and responsibilities of frontline dental staff and the atmosphere of the reception area. At the end of this session, participants will have a full understanding of their expected responsibilities and how they add value to the practice.

Telephonic Communication

Answering telephone calls will always be a vital component in the reception role, and every patient call is an opportunity. This session aims to teach participants how to identify opportunities within the call.

Email Correspondence

This session will cover the importance of proper email etiquette. At the end of this session, participants will have all the tools they need to be able to answer email queries in a timely and professional manner.

Social Media

Many practices have opened a line of communication with their patients through social media. At the end of this session, participants will have a greater understanding of how to manage communication on social media.

Dealing with Difficult People

This session will help participants to maintain their composure when dealing with upset and irrational patients. It will also encourage participants to explore ways to turn the negative experience into a positive one.

Sales

Every patient interaction is an opportunity. This session aims to teach participants how to identify opportunities to convert queries into appointments and how to add value to the patient experience at the practice.

Insanely Affordable Pricing

Staff Training

Used by 58% of Health Professionals

R750
ZAR/Person

Online

3 Hours

10 People

R750 per day per person

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