This session will delve into the role and responsibilities of frontline dental staff and the atmosphere of the reception area. At the end of this session, participants will have a full understanding of their expected responsibilities and how they add value to the practice.
Answering telephone calls will always be a vital component in the reception role, and every patient call is an opportunity. This session aims to teach participants how to identify opportunities within the call.
This session will cover the importance of proper email etiquette. At the end of this session, participants will have all the tools they need to be able to answer email queries in a timely and professional manner.
Many practices have opened a line of communication with their patients through social media. At the end of this session, participants will have a greater understanding of how to manage communication on social media.
Dealing with Difficult People
This session will help participants to maintain their composure when dealing with upset and irrational patients. It will also encourage participants to explore ways to turn the negative experience into a positive one.
Every patient interaction is an opportunity. This session aims to teach participants how to identify opportunities to convert queries into appointments and how to add value to the patient experience at the practice.