WE HELP PRACTICES THRIVE

Staff Training for Your Practice

Equip your front desk staff with the skills they need to bring in more patients! Research suggests that up to 50% of patients who call a practice end up not booking an appointment - purely due to that initial interaction with the person who answered the phone.

Your Course Coordinator

Ismail Sadien
Lead Coordinator of Avily Staff Training
Patient Behaviour Expert

Ismail has studied patient behaviour and healthcare practice analytics over the last decade and has used his knowledge and experience to assist dozens of practices with the development of their front desk procedures and protocols. Now, you can capitalise on his research and set your front desk up for success!

Learn more

1 Course

6 Modules

3 Hours

Direct Communication

This session will delve into the role and responsibilities of frontline dental staff and the atmosphere of the reception area. At the end of this session, participants will have a full understanding of their expected responsibilities and how they add value to the practice.

Telephonic Communication

Answering telephone calls will always be a vital component in the reception role, and every patient call is an opportunity. This session aims to teach participants how to identify opportunities within the call.

Email Correspondence

This session will cover the importance of proper email etiquette. At the end of this session, participants will have all the tools they need to be able to answer email queries in a timely and professional manner.

Social Media

Many practices have opened a line of communication with their patients through social media. At the end of this session, participants will have a greater understanding of how to manage communication on social media.

Dealing with Difficult People

This session will help participants to maintain their composure when dealing with upset and irrational patients. It will also encourage participants to explore ways to turn the negative experience into a positive one.

Sales

Every patient interaction is an opportunity. This session aims to teach participants how to identify opportunities to convert queries into appointments and how to add value to the patient experience at the practice.